Change through not to your people
Overview
Change through not to your people
The Andaz Hotel, London, EC2M 7QN
8:30 — 11:00am Wednesday, April 6, 2011
Converting organisational change into commercial gain faster through employee engagement.
It's all about business impact
This event is not about the 'soft' or
'intangible' advantages of employee engagement or internal
communications. It's about using the best and most appropriate
techniques in employee engagement to translate business critical
organisational change into commercial gain.
Case studies, not theory
The event uses three very different case studies to
demonstrate how communicators can help employees to understand,
embrace and be part of change - from structural change to adopting
new ways of working with customers and colleagues.
Each of the featured case studies focuses on slightly different
commercial goals and how employee engagement thinking and execution
is helping the respective organisations to achieve these goals.
From inspiration to implementation
The speakers provide insight, inspiration and 'coal face'
experiences to help you create the right engagement strategy for
your business and your change. The case studies feature a variety
of engagement strategies and activities, from the traditional to
the latest in social media approaches.
Agenda
08:30 — 08:50
Tea, coffee & pastries
08:50 — 09.15
Best practice in communicating through change
Louisa Moreton, Client Partner & Kevin Keohane, Global Head of Brand & Talent™, SAS
Kevin and Louisa provide an insight into employee attitudes to change and an overview of best practice in communicating with employees to help them understand, embrace and participate in change and new ways of working.
09:15 — 09:40
Case study - Openreach: Getting it "Right First Time" in order to save millions annually
How to empower employees - from call centres and finance staff, to engineers in vans - to deliver on KPIs and impact on business profitability.
09:40 — 10:00
Breakfast
10:00 — 10:25
Industry case study: Engaging pharmaceutical sector employees during massive industry change
Emmanuella Dekonor shares her experience of communication and internal engagement within the pharmaceutical industry across multiple organisations. With external and internal challenges from regulatory hurdles, patent expirations, and the increasingly thorny issue around "market access", to internally siloed commercial and scientific staff, Emmanuella gives insights into successful engagement processes and techniques in this challenging sector.
10:25 — 10:50
Case study – Ernst & Young: Getting the story straight during major change
How the Global Services Leadership Team, and the communication function, is meeting the challenge of employee engagement following the decision to globalise functions ranging from IT to Procurement to Finance.